Salesforce.com Best Practices: Thought Leadership with David Taber, Author of Salesforce.com Secrets of Success
Adobe Experience Cloud Blog
JULY 30, 2009
David is the author of the new Prentice-Hall book, " Salesforce.com Secrets of Success ," which covers the people, policy, and process issues surrounding effective CRM solutions. Q: David, why did you write this book? If you want to go even further, don't focus on leads at all. Most leads are ignored anyway.
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