Customer Experience Matrix

article thumbnail

Alterian Pushes Into Social Media Management with Techrigy Acquisition

Customer Experience Matrix

Current users probably track just a small number of individuals and cases, such as key bloggers and specific complaints that must be resolved. This sort of processing is a good fit for Alterian’s columnar database engine, which is the core of its business. But it did give a good flavor for the system.

article thumbnail

Show Me the Numbers: Hard Data on Internet Use and Media Spend

Customer Experience Matrix

Digging a little deeper within the social media category, the women’s blogger community BlogHer reported in its 2009 Women and Social Media Study that as of March 2009, 75% of women participated in social networks, compared with 55% who read blogs, 40% read message boards or forums, and 16% update status on platforms like Twitter.

Spending 120
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Doughnuts and Pizza Slices: Analyzing Consolidation and Competition Among Software Vendors

Customer Experience Matrix

If you combine those in a two by two matrix, this results in four classes of systems, which correspond nicely to real-world products: online operations (Web site management and ecommerce), online analysis (Web analytics), offline operations (traditional ERM systems) and offline analysis (business intelligence).

article thumbnail

Visualizing the Value of QlikTech (and Any Others)

Customer Experience Matrix

I started with a simple version of the table I described in the earlier post, a matrix comparing business intelligence questions (tasks) vs. the roles of the people who can answer them. Per Friday's post, I listed four roles: business managers, business analysts, statisticians, and IT specialists. Sorry the tables are so small.

article thumbnail

Looking for Differences in MPP Analytical Databases

Customer Experience Matrix

What does set the system apart is its ability to manage “dynamic aggregation” of inputs into the data cubes required by many business intelligence and reporting applications. But I’ll make it easy for you (with apologies that I still haven’t figured out how to do a proper table within Blogger).

Analytics 120