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The CMO’s practical guide to personalization

Martech

The modern challenges of personalization Up to 60% of marketing leaders anticipate challenges in balancing customer data collection with privacy concerns, according to Gartner. This underscores the increasing complexity and importance of data-driven personalization in marketing, even as privacy concerns loom larger. Consumer privacy.

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Open-source customer data platforms: Can you unleash your data for less?

Martech

(You can read more about CDPs in general on MarTech’s Customer Data Platform page.) Some Data CDPs began as tag management or web analytics providers, leveraging the data they gathered to expand into linking data to customer identities, assembling unified customer profiles and storing them. Data and privacy regulations.

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TheCustomer QT – August 3, 2021

The Customer

In the latest edition of TheCustomer QT: Privacy pays off, editable stacks are here, the limitations of big data, and you might be more greedy than you think. DATA & PRIVACY. Rethinking Privacy. User Experience, Regulations and Consent Fatigue. TECHNOLOGY. The Pendulum Swings to Composable Stacks.

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Five ideas for creating personalized targeting without cookies

ClickZ

In fact, there’s nothing quite as frustrating to a marketer as the dichotomy between the overarching desire of consumers for privacy and personalization. Cookies — especially third-party cookies — have undermined the privacy side of the equation for years. Set up a digital experience platform (DXP).

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40 Top Heatmap and Session Replay Tools Reviewed: The Most Comprehensive Comparison Guide

Convert

Google Analytics alone may not provide you with this information (at least not in a visually appealing way), so scroll maps come in handy. Session Recordings and Privacy A session recording or session replay lets you watch a video of your web visitor navigating your website and interacting with elements on your pages.

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What is Customer Data Management (CDM)? Definition, Best Practices and Technology

Martech Advisor

CDM is a key link in the larger conversation around better leveraging organizational data – including of course customer data - to drive profitability and differentiated customer experiences. CDM is also the gatekeeper to the conversation on compliance with globally evolving customer privacy rights and regulations.

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Why keeping the customer beats finding a new one

Martech

The digital world is shifting towards greater user privacy, so digital marketers can expect to have a harder time finding new customers. The possibility of retaining a customer depends largely their experience with the brand. To understand how things go wrong — or right — requires customer journey analytics.