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Using Data to Enhance the Customer Experience

PureB2B

A recent Walker Info report revealed that by 2020, customer experience will overtake price and product as a key brand differentiator. According to 52% of executives , a well-developed and designed data analytics system enables them to deliver superior customer experience. After all, in this day and age, it’s all about the customer.

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Using Data to Enhance the Customer Experience

PureB2B

A recent Walker Info report revealed that by 2020, customer experience will overtake price and product as a key brand differentiator. According to 52% of executives , a well-developed and designed data analytics system enables them to deliver superior customer experience. After all, in this day and age, it’s all about the customer.

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102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)

Webbiquity

eMarketer ). eMarketer ). eMarketer ). eMarketer ). 84% of marketers say they use social media to “reach customers at multiple touchpoints,” while 62% want to reach customers where they spend time and 56% say that “customers expect them to be on social media.” eMarketer ).

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Analytics CEO makes a passionate case against marketing attribution

chiefmartech

Cross-channel attribution (or “multi-touch attribution”) became a popular concept at the time when web analytics had just completed its journey from IT to the marketing department (circa 2008). This would allow us to stop giving undeserved credit to the last or first campaign or touchpoint logged in the chosen system of record.