Martech Advisor

DECEMBER 6, 2019

Amazon is a good example of great during purchase customer service in the form of reviews, FAQs, live chat, and even phone support. A study by Forrester estimated that self-service could result in over a 63% reduction in customer complaints. Churn Rate. Customer Health Score.

Customer Satisfaction 79

Customer Satisfaction Lead Ranking Service Practices 79

Single Grain

FEBRUARY 12, 2020

Voice-enabled chatbots like Amazon Echo and Google Home are also growing rapidly, as voice search slowly takes over display search. To put it briefly, this approach resulted in a 2x Net Promoter Score and over 100 reviews on Capterra, with an average rating of 4.5 out of 5.”. Pretty good, huh?

Marketing Automation Services 98

Marketing Automation Services Work Management Marketing Management Marketing AI 98

TrustRadius Marketing

NOVEMBER 2, 2022

KnowBe4 has been named a leader in the Forrester Wave(™): Security Awareness and Training Solutions, Q1 2020 and #1 Support, #1 Usability and #2 Feature Set in the 2021 TrustRadius Awards. Fully-automated Amazon EC2 backup and DR using native Amazon EBS snapshots for frequent recovery points and lightning-fast full- and file-level recoveries.

Enterprise Management 98

Enterprise Management Digital Asset Management Work Management Marketing Management 98

TrustRadius Marketing

NOVEMBER 2, 2022

KnowBe4 has been named a leader in the Forrester Wave(™): Security Awareness and Training Solutions, Q1 2020 and #1 Support, #1 Usability and #2 Feature Set in the 2021 TrustRadius Awards. Fully-automated Amazon EC2 backup and DR using native Amazon EBS snapshots for frequent recovery points and lightning-fast full- and file-level recoveries.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52