Why Keeping Customers Is Just As Important As Getting New Ones
Outbrain
FEBRUARY 21, 2019
When a customer wants to buy a car, she might begin her search in Google with the search phrase: “best cars for safety.”. When she looks at the search results, she sees Google’s recommendations at the top of the page. According to Forrester , it costs 5 times more to acquire a customer than to retain one. Why keep customers?
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