Remove customer

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An Interview of Steve Gershik of 28Marketing

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As we exited 2010, there were a lot of predictions for what’s in store for B2B Marketing in 2011. In 2009 & 2010 there was a lot of noise about how marketing automation adoption rates among B2B companies were going to sharply increase, yet the adoption rates remain less than 20%. In your opinion, why is that?

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Five Myths of Lead Management

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Lead management continues to be a hot topic in the world of B2B marketing as we turn the corner and head into the second half of 2010. This blog originally posted in August 2010 on Silverpop.com. Myth #3: Lead Management = Lead Scoring + Lead Nurturing.

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What’s Your ROI?

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This week we are fortunate to have the winner of the 2010 B2B Twitterer of the Year, Michael Brenner , guest post and share his thoughts on Marketing ROI. Retention: Customer satisfaction and Net Promoter scores are often used to identify the likelihood that we will keep our customers. Michael Brenner is a Sr.

ROI 100
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Missing the Mark

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Determine What Your Customer Wants. Too many companies are marketing and selling in a way that bypasses the customer. Marketers who focused on ROI delivered 24% incremental customer demand in 2010 and generated business growth for their organizations. In short, set your sights on revenue.

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An Interview with Andrew Gaffney – Editor-in-Chief of Demand Gen Report

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Rather than taking the shotgun approach of batch and blast and let’s see who responds and then sales will go out and try to close them, smarter companies are much more focused on creating qualified leads and building their campaigns to match the characteristics of recent customer wins.

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What Do You Need for Successful Nurturing?

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It seems that most of my recent conversations with prospects, customers and others in the B2B marketing industry are centered on lead nurturing. The best success with nurturing will come when you understand the buying phases of your customers and prospects and develop a nurture program that aligns to those phases.

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Five New Year’s Resolutions for the B2B Marketer

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Another year has come and gone and if anyone thought that 2009 was the year of the B2B marketer, then 2010 may have trumped it. 2011 should be the year of the customer. Taking the time to define and document these personas is a good first step in customer alignment. They need to view sales as their customer.