Salesforce.com Announces Site.com Web Site Management: Will Marketing Automation Features Follow?
Customer Experience Matrix
MARCH 16, 2012
Here’s a piece from 2009.) Sharma’s reaches a similar conclusion although he puts it in a larger context of social media (people expect to interact with a company Web site like they interact on social media), cloud, and mobile computing (marketers need content that can be presented on all types of devices).
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