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Avoid Getting Caught in the Next B2B Marketing Crisis

Rev

I just figured that because they are in that position, they just know better. If I were recommending some new B2B Marketing tech to fight with in the recession, especially one using AI, I would want you to be in that position of knowledge and expectation. I didn’t really look to see how much they knew about it or specialized in it.

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IBM Paper Makes Emotion the Focus of Customer Experience Management

Customer Experience Matrix

Somehow a paper published in 2005 by IBM’s financial services CRM group, “Creating a 20/20 customer experience: From customers to advocates,” recently found its way to my desk. The paper starts out by defining the feelings a customer can have about a bank, ranging from antagonist to advocate. Click here here for a copy.)

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Lead Enrichment: How to Streamline and Get the Most Out of Your Customer Data

DealSignal

Contacts leave their positions or switch industries entirely, and companies pivot radically in search of a footing in today’s economy. When your targeting is precise, you only contact people who want to be contacted and who are looking for products or services within the parameters of your offer. Grow and affirm brand reputation.

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5 do’s & don’ts of B2B lead qualification

Biznology

As an information junkie, I sign up for many webinars and download white papers on topics of interest, and subsequently am called by the sponsoring company to qualify me. Most companies have a good idea of who their best market segments are either due to customer profiling and/or input from product and market managers.

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Sterling Commerce Focuses Retailers on Total Customer Experience

Customer Experience Matrix

In particular, “New Rule #1” (“It’s still all about the product”) recommends that retailers partner with other companies to expand their offerings. They only want to deal with one entity—the retailer of choice.the customers expects [sic] the retailer to make the whole experience seamless.”

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Do Psychographics work in B2B Marketing & Sales?

Online Marketing Institute

I see an over-reliance by B2B marketers on industry classifications (SIC, NAICS, NACE, etc.) The point here is that the product, service, solution that a group of companies really want could be quite different from what the broader pack needs. I am curious to see the papers about this. March 20, 2009 1:17 PM Kenji said.

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A B2B marketing guide (and how to be successful)

Choozle

Companies that use their products. Awareness: The stage where potential customers are researching products and services based on the needs or problems that have at their company. The awareness stage can leverage educational content in blog posts, guides and ebooks, white papers, industry research & analyst reports, and others.