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Webbiquity

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The 10 Best Customer Service and Customer Engagement Platforms

Webbiquity

This transparent approach to customer service makes sure that two agents are never working on the same issue at the same time and ensures tickets get solved quicker, thus increasing customer satisfaction.” ” — AppStorm. Pricing: free or four levels from $19 to $89 per agent per month. Showcase reviews: AppStorm.

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Social Media Strategy? Think Like a Reporter

Webbiquity

Without a strategy, there may be no clear ownership, or definition of success, or measurement, or integration with other marketing and PR efforts—all of which can lead eventually to wasted time and effort, abandoned blogs and Facebook pages, and even the erroneous conclusion that social media doesn’t work for us.

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19 New Featured Sources on the B2B Marketing Zone

Webbiquity

Writing on the Web ( Ning Advertorial Business Blogging Online Marketing Linkedin Landing Page ). What Works ( Vendor Government PR Trends Spending Release ). B2B, Buzz & Brand ROI: Creating Customers That Create (MORE!) June 8, 2010. B2B Social Media: Why Do Business Professionals Use Social Media? Slideshow) , February 19, 2010.

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Best Random but Interesting B2B Marketing Posts, Articles and Resources of 2010

Webbiquity

If you work for a small to midsized company and are concerned that your company hasn’t quite perfected its use of social media yet—relax. Just how connected are the world’s top 5 IT services companies? by Earnest about B2B. Many large companies haven’t either. Uncategorizable.

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Best Social Media and Digitial Marketing Research and Statistics of 2011, Part 1

Webbiquity

Sure, teenagers spend a lot of time on YouTube, but did you know that three-quarters of business executives watch work-related online videos weekly? Among the findings: “Three-quarters of all executives said they watched work-related videos on business websites at least once a week, and more than half did the same on YouTube.”