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Tony Zambito

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Informed Customer Understanding Should Guide Marketing

Tony Zambito

Without deep customer understanding, marketing is left to brainstorm a list of potential projects and initiatives. It highlights an exercise a Harvard class underwent to incorporate search, systematic data, and qualitative research into informed decision-making. While this may sound like common sense, it is very hard to attain.

Planning 100
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Baseone Buyersphere 2011 Report and the Changing B2B Buyer Behavior

Tony Zambito

.  I happen to like the term “appetite” for it serves as an apt description of the search mentality B2B buyers may be exhibiting.   The report revealed that 68% of buyers checked their supplier’s websites and that 65% used search engines to research the information they needed to support their purchasing process and decisions. 

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Buyer Persona 2.0 – Part 7 – Buyer Personas Segmentation

Tony Zambito

.   The growth of CRM, Sales Automation, and Data Mining applications has provided a home for the numerous lists of market and company data.   Well investigated and crafted buyer personas can provide a means for understanding at the human level a real person with a set of real goals. Humanistic.   Goals Not Roles.