How Customer Experience Management (CXM) will become Smarter in 2020
Valasys
FEBRUARY 10, 2020
According to Gartner , over 80% of the organizations expect to compete mainly based on CX this year. According to Gartner. Customer Experience Management (CXM) is the practice of designing & reacting to customer interactions to meet or exceed their expectations, leading to greater customer satisfaction, loyalty & advocacy.
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