Remove Focus Group Remove Loyalty Remove Opinions Remove Storytelling
article thumbnail

Community-led brands & retailers aim for success in China

SmartBrief - Marketing

There has been a shift in marketing focus in China, where consumers increasingly value brand storytelling, connection, responsibility and the shopping experience. image credit: WWD) Furthermore, brands develop loyalty programs that reward customers for their engagement and purchases.

article thumbnail

Customer Obsession? Really?

Eric Mower + Associates

Given how commoditization and confusion can impact customer behavior, or even customer stasis, customer intimacy and enlightenment become important as a more direct route to differentiation and building preference, with the ultimate goal being brand loyalty and advocacy.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Martech Advisor

The hero’s journey is an effective storytelling technique, popularized by Joseph Campbell, an American Professor of Literature. It’s not about implementing every suggestion but letting your customers know that you value their opinion. Involve focus groups to double down on the reverse engineering process.

article thumbnail

Why Clubhouse and Social Audio is the Future for B2B Digital Marketing

B2B Digital Marketer

Rita uses storytelling to break tough topics down into practical, easily implementable actions and has coined the phrase “Rita made me DO it!” She also runs the popular Facebook group – The All-in Entrepreneur. Here’s what I, so it’s like a little mini focus group. I wanted to find out more.

article thumbnail

What Your Traditional Marketing Education Didn't Teach You About Marketing Today

Hubspot

However, marketers were typically trained to develop creative briefs, project manage logo design and refinement, and draft the core messages for an advertising campaign, while the visual storytelling and execution were typically left to a designer or agency to draft and return for feedback.