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Paul Gillin

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Content Curation on Steroids

Paul Gillin

In the same way that museum curators choose which items from a collection to put on display, content curators select and publish information that’s of interest to a particular audience. If you want to hear more, e-mail curious@cithread.com or visit the website. The problem with curation is that it’s labor-intensive.

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Five Lessons From the Web 2.0 Summit

Paul Gillin

Rather, the plunging price of flat-panel displays will make PCs more of a dashboard for a user’s business and entertainment needs. I was reminded of all the press releases I continue to receive by e-mail that have no online corollaries. This doesn’t mean PCs are going away. On the smart phone, that access will be by applications.

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Attack of the Customers: The Pampers Dry Max Crisis

Paul Gillin

The new design had less cotton pulp and was missing the dry weave liner,” she wrote in an e-mail interview. A change in a store display at a local Walmart was evidence that P&G was undertaking a stealth recall. Shah had noticed a change in the Pampers Cruisers she used to diaper her baby several months earlier.

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How Twitter Amplifies a Customer Attack

Paul Gillin

Twitter, Facebook, e-mail and other social networks are all amplifiers to some extent, but Twitter is unique in that its content is public. If the problem affects just a few people, ask them to follow you, then send a direct message with an e-mail address or phone number to resolve the issue out of public view.

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