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Report: Marketers Continue to Pivot to Adapt to Evolving Customer Behavior

KoMarketing Associates

To achieve these objectives, 55% of marketers say that they have adopted a digital experience platform to manage both content and customer data. This has also helped them deliver a consistent, personalized customer experience. In the past 18 months, 50% of marketers globally have adopted a customer data platform (CDP).

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The CMO’s practical guide to personalization

Martech

The modern challenges of personalization Up to 60% of marketing leaders anticipate challenges in balancing customer data collection with privacy concerns, according to Gartner. This underscores the increasing complexity and importance of data-driven personalization in marketing, even as privacy concerns loom larger. Consumer privacy.

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TheCustomer QT – August 3, 2021

The Customer

In the latest edition of TheCustomer QT: Privacy pays off, editable stacks are here, the limitations of big data, and you might be more greedy than you think. DATA & PRIVACY. Rethinking Privacy. User Experience, Regulations and Consent Fatigue. TECHNOLOGY. The Pendulum Swings to Composable Stacks.

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Five ideas for creating personalized targeting without cookies

ClickZ

In fact, there’s nothing quite as frustrating to a marketer as the dichotomy between the overarching desire of consumers for privacy and personalization. Cookies — especially third-party cookies — have undermined the privacy side of the equation for years. Cultivate truly valuable experiences.

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40 Top Heatmap and Session Replay Tools Reviewed: The Most Comprehensive Comparison Guide

Convert

Using heatmaps and session recordings to study user behavior is an important part of experimentation and optimization. They give you a 360-degree view of the user’s experience, which will allow you to optimize your website and apps and discover new opportunities for experimentation. When Are Heatmaps Useful in User Research?

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Why keeping the customer beats finding a new one

Martech

The digital world is shifting towards greater user privacy, so digital marketers can expect to have a harder time finding new customers. Customers will share information so long as they get something in return,” Lynne Capozzzi, chief marketing officer at digital experience platform Acquia. Burned by churn.

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How to Do A/B Testing in Marketing (A Comic Strip Guide)

Convert

Let’s have a look at some examples of 5 unique A/B testing case studies, set across the 4 core marketing channels that we’re going to cover in this article. A/B Testing & Privacy: A Few Things Marketers Should Remember When Gathering Data. 5 A/B Testing Examples that Will Blow Your Socks Off. We’re also a forward-focused company.