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Employee Self-Service: The Complete Guide

Salesforce Marketing Cloud

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. How do you create self-service experiences for customers and employees? You’ll stock your employee self-service system full of knowledge and use software to deliver it to your customers or employees.

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How a Robust API Ecosystem Encourages Productivity

Salesforce Marketing Cloud

Nearly every ( 99% ) company uses public and private APIs to integrate and connect systems and data, and they generate 38% of the average organization’s revenue. An API ecosystem is a network of APIs that coexist and work together to provide a valuable and differentiated experience for customers. What does all this leave you with?

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