New research: Empathy and solving buying problems
markempa
FEBRUARY 12, 2018
According to Brent Adamson, Principal Executive Advisor, Gartner, “empathy” is the one word that matters most to sales [and marketing] success. I find both of those attributes of empathy to be potentially hugely powerful for anyone in sales or marketing. I think it’s the two levels you just touched on. How customers think.
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