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Achieving customer experience excellence at seven critical life cycle points

ERDM

In short, now is the time to shift to person-to-person (P2P) marketing. To ensure that marketers can scale and operationalise high-quality CX and personalisation, there must be an exchange of deep customer preference data in return for authentic and effective personalisation based on the P2P data. The highest-ranking answer? ‘No

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Achieving customer experience excellence at seven critical life cycle points

ERDM

In short, now is the time to shift to person-to-person (P2P) marketing. To ensure that marketers can scale and operationalise high-quality CX and personalisation, there must be an exchange of deep customer preference data in return for authentic and effective personalisation based on the P2P data. The highest-ranking answer? ‘No

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30 B2B Social Media Tips for 2016

KoMarketing Associates

I know it probably doesn’t make sense to start a B2B social media strategy post by telling you to think beyond B2B, but as Owen Fuller suggests, we must think beyond just business and think P2P (person to person). As Jeffrey Cohen points out, audience location will determine the time of day you share content. Keep a Content Calendar.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

There are many things you can do with these tools. If a product solves some of your pain points well you can always complement it with others. In this guide, we go over some important pricing aspects for customer engagement software. You can read more insights on enterprise customer engagement software and strategies in our post below.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

There are many things you can do with these tools. If a product solves some of your pain points well you can always complement it with others. In this guide, we go over some important pricing aspects for customer engagement software. You can read more insights on enterprise customer engagement software and strategies in our post below.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

There are many things you can do with these tools. If a product solves some of your pain points well you can always complement it with others. In this guide, we go over some important pricing aspects for customer engagement software. You can read more insights on enterprise customer engagement software and strategies in our post below.

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Recap of Social Media Day San Diego: Our thoughts and Reactions

GreenRope

The main points we took away from her presentation: “Content is king but engagement is queen…and she rules the house” We love this quote because it holds very true both in my home and on Facebook! B2B and B2C have something in common: they are both P2P. B2B and B2C have something in common: they are both P2P.