Customer experience via the contact center: Q&A with Calabrio CMO Rebecca Martin
ClickZ
AUGUST 12, 2019
Understandably, customer experience has been a top priority for many marketers — a huge shift in process that offers enormous business impact. Customer experience gets hyped at conferences, in board rooms, and by snazzy experience cloud vendors selling “omnichannel, full-funnel, personalized, AI-driven, etc. experiences.
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