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Out with the Funnel, In With the Flywheel: The Modern Buyer’s Journey

Zoominfo

Regardless of how healthy your sales funnel seems at a glance, poor customer experience will result in a number of consequences — high churn rates, negative word-of-mouth, lack of trust in your brand, etc. Word-of-mouth, evergreen content, customer advocacy, social media buzz— these assets don’t disappear or reset every quarter.

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Out With the Funnel, in With the Flywheel: The Modern Buyer’s Journey

Zoominfo

Regardless of how healthy your sales funnel seems at a glance, poor customer experience will result in a number of consequences — high churn rates, negative word-of-mouth, lack of trust in your brand, etc. Word-of-mouth, evergreen content, customer advocacy, social media buzz— these assets don’t disappear or reset every quarter.

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What are the pillars of a successful post-product-launch strategy?

Tomorrow People

A good example would be Hubspot; every year, the company publishes a comprehensive series of informative assets that go live after INBOUND, their annual product launch event. There is one important thing that differentiates post-launch from pre-launch, and it’s to do with qualitative feedback. Things can slip away quickly otherwise!

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How to choose brand elements for your product

Tomorrow People

According to B2B International, business-to-business professionals are struggling to differentiate their brand. This inevitably will have a knock-on negative effect on your customer churn rate. What’s more, every asset your brand owns has your logo on it: your business cards, your website, your social media pages, and so on.

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41 Execs Discuss Key B2B Marketing Metrics to Watch in 2018

SnapApp

Orbit Media | Co-founder and CMO. . . For tracking them we use both HubSpot & Salesforce and the data from both system flows into Domo where we have a dashboard to visualize it all. . . Cost of Customer Acquisition (COCA) – When determining the effectiveness of paid Search, Display, Social Media Campaigns etc.

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How to put together a top-tier SaaS marketing strategy

Sprout Social

Once someone becomes a customer, SaaS companies are responsible for consistently communicating and marketing to them to prevent churn. When someone churns, they’ve basically dropped out of your funnel. According to data from Recurly , the average voluntary SaaS churn rate sits around 5% annually. Organic social media.

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How to Create a Killer SaaS Content Marketing Strategy

Single Grain

Unlike traditional companies whose main aim is usually to get a sale, most SaaS companies use content marketing to differentiate themselves from their competitors and attract trial subscriptions or demo sign-ups. For example, HubSpot has a private Facebook group with over 17,000 members. Daily Active Users/Monthly Active Users (%).