TrustRadius Marketing

SEPTEMBER 28, 2022

You can then use surveys and questionnaires to gain more insights into what your customers want. A knowledge base is a resource that may include FAQs, how-to guides, tutorial videos, or even community message boards. By setting up a knowledge base on your website, you can give customers a self-service option.

Enterprise Management 52

Enterprise Management Work Management Marketing Management Ideal Customer Profiles 52

Hubspot

JUNE 8, 2020

As a result, this also means that sales managers need to shift their KPI's and start looking at metrics normally reserved for customer success teams, like churn rates and net promoter score (NPS). Instead, you could say "Why don’t you spend a little time in our customer knowledge base?"

B2B Sales 64

B2B Sales Top of Funnel Ideal Customer Profiles B2B 64

Single Grain

DECEMBER 1, 2020

KBCM Technology Group conducted a survey that consisted of 400 private SaaS companies, which revealed that the average ACV is $21,000. In the survey, 26% of businesses had an ACV of less than $5,000, while 13% had more than $100,000. Ensure that your FAQ page does a good job of answering your customers’ questions.

Churn Rate 59

Churn Rate Marketing Budget Planning Ideal Customer Profiles 59

Rev

JUNE 28, 2023

Reducing and preventing churn is an absolute must-do for successful, sustainable business growth. Identifying customer churn Customer churn (aka attrition or turnover) is the amount of customers that stop using a product or service over a period of time. This can include product demos and/or free trials or samples.

Customer Satisfaction 78

Customer Satisfaction Lead Ranking Lead Scoring Loyalty 78