Twitter and Customer Service - Potential PR Nightmare
Anything Goes Marketing
JANUARY 18, 2009
Valeria Maltoni wrote a blog post on her experiences with Skype. She had an issue using Skype on an important family call on Christmas and tried to get it resolved. Skype customer service responded to her quickly on Twitter. Set the right expectations. Valeria expected the issue to be resolved instantaneously (like Twitter).
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