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Customer Facing Content as a Conversation

Avitage

I think some deeper distinctions about content can help here. Start with the Conversation Thinking about customer facing content as a conversation is a helpful starting point. This will also help your content strategy, planning and preparation work. Not all conversations are conducted live and in person.

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What is Strategy?

Avitage

For marketers, might we say, “caught up in the need to build a brand, generate leads, to respond to tectonic changes in buyer behavior and technology …” Michael Porter on Strategy In his seminal Harvard Business Review article in 1996, What is Strategy?

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Why Create Content Like a Publisher?

Avitage

For most people I speak with, they have a good, level one understanding: They can “become the media” and leverage the internet to “publish” content Acting like a journalist, they embrace blogging to varying degrees of discipline and success They know content must be more about buyers and their “problem to solution journey”, (..)

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Why Create Content Like a Publisher?

Avitage

Framing Questions Here are questions that will help your team, and your management, understand what’s at stake by continuing to pursue a process of “random acts of content.” ” (IDG) How do people throughout your organization know what content to build next? Why it should be created? How it will be use?

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