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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Along the way you are provided tastefully placed product reveals and promotions and must grapple barriers and tasks that delay you from making it to the top of the mountain. Then… all of the sudden… the CSR comes on the other end of the phone and you reach the peak.

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Along the way you are provided tastefully placed product reveals and promotions and must grapple barriers and tasks that delay you from making it to the top of the mountain. Then… all of the sudden… the CSR comes on the other end of the phone and you reach the peak.

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Social Media is the Servant of Strategy, Not the Master

Convince & Convert

I have relied on my own white knights like Jay and his peer group to weather resistance and overcome barriers (real and perceived). There is no question social media does an organization good, just persevere and know there is a vibrant community there to support your work. The change has come from how people create their perceptions.