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Why Cross-Media Marketing is a Good Fit for Your Goals

Navigate the Channel

And multi-channel marketing uses both direct (TV, radio, phone calls, texts and online display ads) or indirect (online reviews, news articles, SEO and WOM) channels. Bonus Tip: Eliminate the barriers that isolate different departments and functions in your company or business. Think of cross-channel marketing as, well, laser-focused.

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4 Ways to Revamp Your Marketing Strategy and Increase Sales

Navigate the Channel

You may depend heavily on referrals and word-of-mouth to grow your business, but as much as WOM and referrals form the foundation of a successful business, those tactics alone won’t sustain the growth needed to meet your long-term sales goals. How can you reduce or eliminate barriers between communication and sales?

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Along the way you are provided tastefully placed product reveals and promotions and must grapple barriers and tasks that delay you from making it to the top of the mountain. Then… all of the sudden… the CSR comes on the other end of the phone and you reach the peak.

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Along the way you are provided tastefully placed product reveals and promotions and must grapple barriers and tasks that delay you from making it to the top of the mountain. Then… all of the sudden… the CSR comes on the other end of the phone and you reach the peak.

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Social Media is the Servant of Strategy, Not the Master

Convince & Convert

I have relied on my own white knights like Jay and his peer group to weather resistance and overcome barriers (real and perceived). There is nothing new about social media; it's just modern WoM. There is nothing new about social media; it's just modern WoM.