What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!
Martech Advisor
DECEMBER 6, 2019
A recently conducted Gartner Research states that in 2019, 89% of organizations now compete on the basis of customer service and no longer on the differentiability of products or services making this one of the most important elements in the way brands conduct business. This helps Marriott remain a profitable chain with a high brand value.
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