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How Chief Growth Officers Drive Growth Through Customer Experience

Vision Edge Marketing

Organizations that strive to be customer-centric and create customer value recognize the importance of understanding customer needs, preferences, and expectations and focus relentlessly on delivering exceptional customer experiences (CX), at every touchpoint. Now let’s compare and contrast the roles of CGOs and CMOs.

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Summit or Bust: 5 Reasons You Can’t Miss Marketing Nation Summit

Adobe Experience Cloud Blog

In this new world, the “ Engagement Economy ,” everyone and everything is connected through more channels and touchpoints than ever before. Here are a few that I’m particularly excited about: Embrace Customer-Centric Measurement To Optimize Business Performance— Rusty Warner, Principal Analyst, Forrester. This one’s for you!

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Finding Inspiration To Design Customer Experience: An Interview With Carla Johnson

VisumCX

Flipping the model what companies like Amazon, Uber and GE already understand and do so successfully. The second thing is a B2B company’s ability to deliver a consistent experience at every touchpoint. VisumCx: Forrester reports that 66% of CMOs are being charged with their organizations customer experience strategy.

Design 40
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Understanding the Evolution of Martech in 2020

Martech Advisor

According to a recent CMO survey by Gartner, marketing technology consumed nearly a third of marketing budgets, making this segment the largest area of investment for marketing resources and programs. I believe it is our obligation to use data responsibly, while learning from it to aid future costumer interactions.

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Digital Future: Predictive Advertising, Chapter 2 – The 9 Biggest Challenges in Marketing Technology at a Glance

QuanticMind

Forrester Research suggests that “most search marketers track an array of metrics. No wonder the average CMO tenure is just 18 months. AOL and Yahoo continue to plug along, while companies with any interest in e-commerce need to be aware of the particulars of working with Amazon. Assessing the Challenges. Option overload.

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Mastering modern marketing technology leadership over 2 intense days

chiefmartech

Finally, superstar CMO Meagen Eisenberg of MongoDB and her senior director of marketing technology and strategy, Ryan Schwartz , will join me for a candid fireside chat on one of the most critical topics in marketing technology management today: The Secrets to a Great Partnership Between a CMO and a Head of Martech.