Single Grain

FEBRUARY 12, 2020

And the biggest humbling realization was that price and product are no longer the only competitive differentiators that make customers stay loyal. But this year, the biggest differentiator is customer experience. Last year was full of grand ideas, innovations and surprises in the customer support field. out of 5.”. Pretty good, huh?

Marketing Automation Services 98

Marketing Automation Services Work Management Marketing Management Marketing AI 98

Martech Advisor

DECEMBER 6, 2019

Amazon is a good example of great during purchase customer service in the form of reviews, FAQs, live chat, and even phone support. A study by Forrester estimated that self-service could result in over a 63% reduction in customer complaints. Churn Rate. Customer Health Score.

Customer Satisfaction 79

Customer Satisfaction Lead Ranking Service Practices 79

TrustRadius Marketing

NOVEMBER 2, 2022

KnowBe4 has been named a leader in the Forrester Wave(™): Security Awareness and Training Solutions, Q1 2020 and #1 Support, #1 Usability and #2 Feature Set in the 2021 TrustRadius Awards. Fully-automated Amazon EC2 backup and DR using native Amazon EBS snapshots for frequent recovery points and lightning-fast full- and file-level recoveries.

Enterprise Management 98

Enterprise Management Digital Asset Management Work Management Marketing Management 98

TrustRadius Marketing

NOVEMBER 2, 2022

KnowBe4 has been named a leader in the Forrester Wave(™): Security Awareness and Training Solutions, Q1 2020 and #1 Support, #1 Usability and #2 Feature Set in the 2021 TrustRadius Awards. Fully-automated Amazon EC2 backup and DR using native Amazon EBS snapshots for frequent recovery points and lightning-fast full- and file-level recoveries.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52