IT-Centric vs. Marketing-Centric Models for Managing the Content Challenge
Kapost
DECEMBER 14, 2016
The help desk model is built on the IT help desk or support desk function where tickets or requests are submitted and then a support rep fulfills those requests. Just as sales has a revenue quota, marketing, owning the top of the funnel, now has a lead or pipeline quota. Content Operation Models. The Help Desk Model. Components.
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