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Blog: Human-Like Conversational AI: Past, Present, and Future

Conversica

They cannot simulate two-way conversations and their use cases are pretty limited—which is fine if that’s all you need. But many companies and customers alike enjoy two-way conversations with a more sophisticated AI solution. AI-driven website chat provides real-time conversations to website visitors.

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What Are The Different Types of Contact Center? (And Which One Is Right For You?)

TrustRadius Marketing

Not all contact center technology is equipped for the full range of call center activities. Conversely, software that has an exhaustive list of features may be overkill for smaller operations. Call centers can also be in-house or outsourced to a different company that will act as a service branch of the primary organization.

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9 call analytics platforms for marketing teams to consider

Martech

Standard and custom reporting dashboards to track activity volume. Bulk SMS messaging and auto dialer features. The company is privately held and Octopus Ventures and Columbia Lake Partners are the primary institutional investors. API modules include: Voice, Email, Live Chat, Call Data and SMS. Product overview.