What Are The Different Types of Contact Center? (And Which One Is Right For You?)
TrustRadius Marketing
MARCH 23, 2020
Not all contact center technology is equipped for the full range of call center activities. Conversely, software that has an exhaustive list of features may be overkill for smaller operations. Call centers can also be in-house or outsourced to a different company that will act as a service branch of the primary organization.
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