Remove acquisition operations
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CRM and marketing automation: The challenges and benefits of integration

Martech

This includes the initial outreach, which might simply be an auto-responder after the form fill that thanks the prospect for the inquiry. But we don’t operate in an ideal world. Track metrics such as lead conversion rates, customer acquisition costs and campaign ROI to identify areas for improvement and optimization.

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What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!

Martech Advisor

The service teams are largely responsible for communications with the customer and setting the right expectations, the delivery of ‘good customer service’ is a result of co-operation and customer-centric focus across the board, invariant of industry or size of the company. Customer Acquisition Cost (CAC).