Top 7 Customer Experience (CX) Trends for 2020
Martech Advisor
DECEMBER 17, 2019
In this article we explain why mobile-first, customer data centralization, VR, chatbots and more, will be the key driving trends of great customer experiences in 2020. It was Google who first rang the bell in 2018, when it declared that it will now prioritize mobile experience as the key factor in ranking websites in its search engine.
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