Remove recency

Customer Experience Matrix

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Demand Generation Implementation Survey - Background Results

Customer Experience Matrix

The survey was promoted on this blog and the Raab Guide site, but primarily via posts on Twitter. But the numbers are very small, recency may also introduce some bias, and in any event even the earlier customers are highly satisfied. Thanks to the many people who 'retweeted' the request). How would you rate your experience with.

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RedPoint Offers Broad, Deep B2C Marketing Automation

Customer Experience Matrix

It is used for segmentations such as RFM (recency, frequency, monetary value) cells, age/gender/cluster cells, branch or dealer assignments, and product splits. Content management includes an editor to create outputs for email, Web, SMS, Twitter, Facebook, FourSquare, LinkedIn and other formats.