A Modest Proposal for Demand Generation Usability Measurement
Customer Experience Matrix
DECEMBER 13, 2008
A small sample is below. Thus, in the sample table, scenarios 1 and 2 require tasks 1, 2 and 3. You also need a standard Salesforce.com installation and perhaps company Web site to integrate during testing. In particular, could be they be built cooperatively (“crowd sourced”) with a Wiki or something similar?
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