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11 AI Predictions in Sales for the Next Year [Data + Expert Tips]

Hubspot

Artificial intelligence has moved beyond the hype and is now seamlessly integrated into many aspects of business operations. HubSpot conducted research on the “State of AI,” with over 1,350+ specialists reporting on how AI affects their business. But how does refusing AI impact business results?

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20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Martech Advisor

Amplify your message: Share your message across crucial touchpoints such as email, social media, and ads. Marketers are using sophisticated tools powered by AI and machine learning (ML) to deliver personalized experiences to their target audience. Send Personalized Video Emails. CX thrives on personalization.

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6 Customer Service Trends You Can’t Ignore in 2020

Single Grain

If a company doesn’t provide personalized, speedy and efficient service across all customer interaction touchpoints, the overall customer experience suffers. Book My Free Marketing Consultation. Dive Deeper: The Effects of Natural Language Processing (NLP) on Digital Marketing. 6 Ways to Improve Customer Loyalty with AI.

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What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!

Martech Advisor

Good customer service is a result of an organization-wide effort, which includes product, marketing, sales, support, infrastructure, finance, etc - any team that has a role to play, directly or indirectly, in the final experience of the customer. FAQ’s listing. Tech-powered Self-Service (including Mobile Apps).

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What is personalized marketing and how is it used today?

Martech

With so many brand messages flooding customer inboxes and smartphones, it’s no wonder marketers are having a hard time connecting with audiences. Even with more technology solutions available than ever before, 74% of marketing leaders say they struggle to scale their personalization efforts, according to a Gartner survey.