2024 Predictions: Better customer experience is on the way
Martech
DECEMBER 26, 2023
If you have AI helping, you’re going to be able to make sure that agent has the information right in front of them, served up in context, and they don’t need to go hunting around for it.” Meeting these expectations will help build customer trust in the new year, even as marketers face challenges to trust related to data security and privacy.
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