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The #1 Way to Improve Customer Loyalty and Satisfaction | B2B.

Marketing Insider Group

What is the Service Profit Chain? Wikipedia and the Harvard Business Review describe it in these simple terms: The Service Profit Chain is a theory and business model evolved by a group of researchers from Harvard University in the nineties (among others James L. Heskett and Leonard Schlesinger).

article thumbnail

The #1 Way to Improve Customer Loyalty and Satisfaction

Marketing Insider Group

What is the Service Profit Chain? Wikipedia and the Harvard Business Review describe it in these simple terms: The Service Profit Chain is a theory and business model evolved by a group of researchers from Harvard University in the nineties (among others James L. Heskett and Leonard Schlesinger).