Spredfast Offers Systematic Management for Social Media Campaigns
Customer Experience Matrix
DECEMBER 14, 2009
I’m not talking about personal style, although the decibel level at any marketing conference speaks for itself. True listening ranked fifth in the Visible Technologies/SiriusDecision survey (“monitor and respond” at 14%), and third in the B2B Magazine survey (“customer feedback” at 46%). On reflection, this makes sense.
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