Remove Companies Remove Gartner Remove WOMM Remove Word of Mouth
article thumbnail

How Customer Experience Management (CXM) will become Smarter in 2020

Valasys

According to Gartner , over 80% of the organizations expect to compete mainly based on CX this year. Evidently, focusing on CXM is essential for a company’s future success. According to Gartner. Read more on 8 Reasons why B2B Marketers Should Prioritize Word of Mouth Marketing (WOMM).

article thumbnail

How B2B Marketers can stay close to their Customers

Valasys

According to Gartner, Customer Experience Management (CEM) is the practice of designing & reacting to customer interactions to meet or exceed their expectations, leading to greater customer satisfaction, loyalty & advocacy. The brand of a company & the tone of marketing material also affects the messaging of a brand.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Tips for Building B2B Marketing Campaigns

Valasys

The very term B2B stands for business to business & contrary to the B2C companies that deal with customers directly, B2B companies deal with other businesses to help them with their cores & most commonly the bottom-lines. Steps to Building B2B Marketing Campaigns. Existing customers are also aid in online reputation building.

article thumbnail

How to Optimize the Cost of B2B Marketing

Valasys

A new study from marketing research firm Gartner revealed that despite the proliferation of digitization, 77% of B2B buyers still are under an impression that making a purchase is time-consuming & even painful. This will open up more ideas and doors for creativity and new practices”. B2B buying has always been a tricky proposition.

Cost 40
article thumbnail

How to Build Customer Loyalty with Content Marketing

Valasys

According to research by Accenture , more than 90% of companies currently have some form of customer engagement or loyalty program. According to Cintell , Companies that exceed the lead & revenue goals were 2.2 times more likely to have documented personas than companies that missed their targets. Wrapping Things Up.

Loyalty 72
article thumbnail

6 best Marketing and Advertising Campaigns for B2B Businesses

Valasys

Marketers need to break the glass ceilings associated with stereotypical B2B marketing activities & focus on creating new creative strategies to reach audiences, earn their attention & inspire actions to drive sales conversions and positive word-of-mouth marketing (WOMM) as well as retention post-purchase.

article thumbnail

How to Design, Manage & Optimize Multichannel B2B Content Strategies

Valasys

According to a research published by Gartner, B2B marketing campaigns that integrate four or more digital channels outlast those which assimilate only single or dual-channel programs by generating up to 300% more Return on Investment (ROI). The optimization remains a dynamic process, considering the ever-evolving set-up of the B2B industry.