Paul Gillin

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Attack of the Customers: The Pampers Dry Max Crisis

Paul Gillin

A change in a store display at a local Walmart was evidence that P&G was undertaking a stealth recall. In contrast to the earlier defensiveness P&G had shown about the controversy, it was now displaying complete transparency. You can’t join a community at a time of crisis. Vindication and Lessons.

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Eloqua’s Innovative Blog Tree

Paul Gillin

People love to share images that creatively display information in formats that make data easier to visualize. For not a lot of money (you can outsource the design overseas), the community got attention it couldn’t buy with thousands of dollars worth of list rentals. Big graphics are a recent trend and a great way to attract attention.

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How Twitter Amplifies a Customer Attack

Paul Gillin

The hash tag (#), which was created by the Twitter community to help bring order to the service’s inherent chaos, has become one of the Internet’s most powerful organizing and amplification tools. Even if you only use it to disseminate press releases, it at least plants a flag in this increasingly critical community.

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