Remove Communities Remove Curation Remove Knowledge Base Remove RSS
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How to Turn Brand Monitoring Into Content Assets

Content Marketing Institute

Think about the powerful benefits: You nurture your relationships with already engaged bloggers (who wrote about your brand), turning them into even more loyal members of your community. Prompt them to share their mentions to your community (and thus increase your reach). Tweets into testimonials.

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Top seven chatbot platforms and tools available

ClickZ

This is where chatbots will help businesses break through to their target audience and cater to customers for sales inquiries, pre-sales support, post-sales support, self-service knowledge, customer support, self-help/self-service, shopping assistance, training and education, and lots more on a 24/7 basis. Supports multiple languages.

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The 10 Best Customer Service and Customer Engagement Platforms

Webbiquity

The ten tools here enable vendors to extend their support offerings to social media, online knowledge bases, and web chat. The app helps you play Mark Zuckerberg for your own online community of other professionals, clients, and business owners in your field. 28: The 21 Best Content Curation Tools. #29: 1) HelpScout.

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Understanding the Consumer Engagement Cycle With Jason Keath of @SocialFresh [@InboundNow #26]

Hubspot

I think a lot of people are hiring agencies to do their social media management, which we are calling community managers right now, because one, there is that education gap that I am talking about, and two, they are not fully sure what resources they need. Finding them is basically searching for the communities first and not the individuals.