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Customer Engagement Strategies

TrustRadius Marketing

A knowledge base is a resource that may include FAQs, how-to guides, tutorial videos, or even community message boards. Successful customer engagement is essential for any business that wants to survive and grow. It doesn’t matter how big your business is. This applies to both existing customers and potential customers.

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What Does ACV SaaS Mean in Marketing?

Single Grain

ACV (annual contract value) helps determine the health of your SaaS business. It enables you to identify low-tier clients so you can upsell them to generate more revenue. In fact, the majority of successful SaaS companies generate 16% of ACV by upselling to their customers. I will also describe ways to calculate and increase your SaaS ACV.