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Best Twitter Tips, Tools and Tactics of 2009, Part 1

Webbiquity

How important is Twitter for business? Favorite snip: “ Frank Eliason, director of digital care at Comcast…drew hearty laughter when he described the cable giant as being known for its customer service. 10 ways to get your business in on the microblogging craze by iMedia Connection. What’s a Retweet?

Twitter 100
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Sterling Commerce Focuses Retailers on Total Customer Experience

Customer Experience Matrix

They only want to deal with one entity—the retailer of choice.the customers expects [sic] the retailer to make the whole experience seamless.” Some of this already happens: when I recently bought a High Definition TV, the salesperson ordered an upgrade to my cable service right from her sales terminal.

SIC 120
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The Gig Economy Is Undeniably Growing… But Where’s It All Headed?

ClearVoice

One that makes freelancers feel perhaps more expendable instead of business partners on equal footing. Where freelancers are viewed more like “business partners” instead of expendable resources? That the worker performs work that is outside the usual course of the hiring entity’s business; and .

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Best of 2009 (So Far): Twitter Tips and Tactics, Part 2

WebMarketCentral

How important is Twitter for business? Favorite snip: " Frank Eliason, director of digital care at Comcast.drew hearty laughter when he described the cable giant as being known for its customer service. 'I What are the four stages of Twitter enlightenment? How can you get more retweets and efficiently manage unfollowers?

Twitter 20
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A B2B marketing guide (and how to be successful)

Choozle

B2B (also known as business-to-business) marketing reaches individuals at a business that is making a logical process-driven purchasing decision. At the same time, B2C (also known as business-to-consumer) marketing reaches individuals with emotion-driven purchasing decisions. But this isn’t black and white.