Remove Burn Rate Remove Churn Rate Remove Cross-Selling Remove Features
article thumbnail

10 Customer Success Metrics to Keep Your Team Motivated and Customers Loyal

Sharpspring

When you rely heavily on “spray and pray” strategies , you burn through your lead lists without making meaningful connections. If your company sells products or services on a subscription or retainer basis, you can measure how much revenue you know you’ll get every month. The lower the average rating, the lower your CES.

article thumbnail

Customer Lifetime Value (CLTV): What is it? How to Calculate CLTV?

seo.co

Research shows that reducing your churn rate by just 5 percent can increase your company’s profitability by 25 to 125 percent. Step 2: Calculate the average purchase frequency rate. This limits their lifetime value and leads to high churn rates. Let’s say, for example, that you’re selling a software application.

article thumbnail

Marketer of The Month Podcast- EPISODE 084: The Guide to Becoming the Best at Attracting, Converting and Scaling in B2B

Outgrow

Interactive, cultural, and trending widgets designed by him have been featured on TrendHunter, Alibaba, ProductHunt, New York Marketing Association, FactoryBerlin, Digimarcon Silicon Valley, and at The European Affiliate Summit. . They had a great sales background, and the great experience they came in and could not sell a thing.