The Lead Agency

MAY 11, 2022

One of t he most common mistakes made by B2B businesses is believing that if they have a great product or service, customer retention will naturally follow. Customer satisfaction and positive experience play an incredibly unique and important role for B2B companies! The Importance of B2B Customer loyalty .

Loyalty 62

Loyalty WOM Advertising Agencies B2B 62

Convince & Convert

APRIL 28, 2010

Would the VP of Customer Satisfaction of Southwest Airlines have called Kevin Smith at home (after he was kicked off a plane for being too portly), if Kevin Smith did NOT have 1.6 Instead, why not focus your social media efforts on trying to locate and engage with the Mass Influencers within your customer base?

Social Media 149

Social Media Media Webinar Metrics Marketing & Strategy 149

Moz

MARCH 14, 2021

Customer actions, like website visits, phone calls, messaging, and requests for driving directions. Acquiring and responding to all reviews as a core component of your customer service policy. It’s core to providing modern customer service, ensuring today’s businesses can be found and chosen on the internet.

Google 66

Google Digital Asset Management Lead Ranking Paid Search Agency 66

SmartBug Media

OCTOBER 19, 2021

Customers have the power to influence buying decisions from those around them, and you have the power to influence your customers by delivering value and creating amazing experiences. When you deliver value and delight your customers with an amazing experience, it creates fans that later on turn into promoters of your brand.

Trends 59

Trends Paid Search Agency WOM Outreach 59