Barriers Personalization Salesforce.com Vendors 
Customer Experience Matrix
MARCH 16, 2012
Salesforce.com yesterday announced the launch of Site.com , an enterprise-class Web site management system. The news didn’t seem to get much attention, perhaps because Salesforce.com itself pretty much buried it. The move closer as Web sites capture more individual-level information and present more personalized treatments.
Customer Experience Matrix
JUNE 13, 2016
It gives Microsoft access to a rich trove of personal and company information, something it didn’t have before (although Microsoft probably collected more personal and company data than most of us realize). LinkedIn is primarily a social network with revenue from subscriptions, recruiting services, and advertising.
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Customer Experience Matrix
MARCH 6, 2016
This is based on Infusionsoft’s learning over the past ten years that the main barriers to success with its software are small businesses not knowing what to do with it and not seeing immediate value from the efforts. As usual at these conferences, I spent a good chunk of my time cruising the exhibition floor for interesting new vendors.
Customer Experience Matrix
APRIL 10, 2014
The product changes were quite modest: new search engine optimization features for entry level users; a global marketing calendar; and relabeling of InsightEra, which Marketo purchased in December, as Marketo Real Time Personalization. Every major marketing automation vendor has tried to do the same. Let me be clear.
Customer Experience Matrix
JUNE 30, 2010
It's one example of how vendors are now competing to attract new users. Personally, I’d argue that the really significant news out of LoopFuse is their newly tiered pricing structure. This will put substantial pricing pressure on vendors who, in many cases, are already struggling to reach sustainable margins.
Customer Experience Matrix
NOVEMBER 22, 2013
I spent the early part of this week at Salesforce.com ’s annual Dreamforce conference. But I can’t say I personally found it all that exciting. It also includes the iGoDigital predictive personalization technology that came along with the ExactTarget acquisition. Here are my observations. The big news was for geeks.
Customer Experience Matrix
JANUARY 18, 2015
Established vendors have grown quickly and attracted funding; new vendors have joined the mix, also often with substantial funding. A look at the entire CDP ecosystem uncovers important patterns that are hidden when you look at individual vendors or vendor categories. But things aren’t quite so simple.
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