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Social CRM: The Latest Evolution for Managing Customer Relationships

Adobe Experience Cloud Blog

JUNE 27, 2010

“The promise of social CRM says that companies are truly listening to their customers wherever they are, responding, anticipating and making the commitment to improve products and services.”. One very vital element of social CRM is social selling, which leverages Web 2.0 technologies to provide sophisticated sales insight.

CRM 48
CRM Marketing Management Jigsaw Web 2.0 48
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Top 56 B2B Marketing Posts October 2010

B2B Marketing Zone Posts

NOVEMBER 2, 2010

Great content this month via the B2B Marketing Zone. Study shows Twitter users are powerful consumers , October 4, 2010 A new study finds consumers active on Twitter are three times more likely to impact a brand’s online reputation through syndicated Tweets, blog posts, articles and product reviews than the average consumer.

B2B Marketing 40
B2B Marketing Enterprise Management Planning Work Management 40
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