Customer Experience Matrix

MAY 24, 2016

I snuck down to Washington DC yesterday for a few hours at the CRM Evolution conference, where a critical mass of industry experts triggered a chain reaction of interesting thoughts. So a bit of attitude adjustment may be in order. This isn’t really a new idea – it’s called federated access and has been around for decades.

Mobile Marketing 136

Mobile Marketing Conference CRM Mobile Advertising 136

Convince & Convert

JULY 27, 2012

I asked everybody, “What to do for a sinus infection?” Jay: It’s post-modern healthcare, is what it is really. Enterprise a CRM and email for businesses of all shapes and sizes, including our own. My son asked for a Sprite, and this lady said, “What is that, like five Sprites?” Listen Now.

Lead Ranking 115

Lead Ranking Enterprise Management Lead Scoring Work Management 115

Convince & Convert

AUGUST 4, 2010

The public and immediate nature of getting slammed via social is what stings. I'm sure you've seen it and/or have read at least SOME of the comments… Handled completely wrong by the biz owner and regarding your 2nd to last paragraph… did she “learn form it&# ? Ultimately, this will make for stronger companies.

Social Media 130

Social Media Media Webinar Metrics Marketing & Strategy 130