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CRM Evolution Conference: Mobile Really Does Change Everything About Marketing

Customer Experience Matrix

I snuck down to Washington DC yesterday for a few hours at the CRM Evolution conference, where a critical mass of industry experts triggered a chain reaction of interesting thoughts. The first was that customer systems should read most data directly from the system that created it rather than loading that data into a master database.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

I'm sure you've seen it and/or have read at least SOME of the comments… Handled completely wrong by the biz owner and regarding your 2nd to last paragraph… did she “learn form it&# ? Fun to read post by @jaybaer [link] #socialmedia #CRM [link] Maark You’re Pissed Off at the Wrong Guy.